Terms and Conditions


This privacy policy applies from 01 July 2023 to the Website https://heineken-vietnam.com.vn/ (“Website”) of HEINEKEN Vietnam Brewery Limited (“HVN/the Company”) where HVN and its Affiliates and/or Branches will collect certain personal data. Please read this Privacy Policy carefully as it contains important information to help you understand our practices regarding any personal information you provide to us or that we collect otherwise within the context of the Website (“Personal data”). HEINEKEN Vietnam Brewery Limited Company (“we”) is the controller and processor of the processed Personal Data.  

We respect your privacy and we are committed to secure your Personal Data and manage it under our legal responsibilities under applicable personal data protection regulations (including the Decree 13/2023/ND-CP on Personal Data Protection).

1. What personal data we process and our processing method 

Depends on how you interact with the Website (online, offline, by phone, etc.), we collect and process certain types of your personal data as follows:

  • Identification data – including any information necessary for you to access the Website such as date of birth;
  • Contact data - any information you provide that allows us to contact you such as name, age, gender, email address, telephone number, address;   
  • Technical and usage data – information about how you use our Wi-Fi products, websites and services (including your IP address, which website, your computer name and internet browser type, clicks and views). If you access the Website using a device such as a smartphone, the information collected, if authorized, will also include your device's unique ID, advertising ID, and other similar mobile device data. This data is collected using automated technologies such as cookies, and using third-party tracking services for analysis;  
  • Location data – GPS-based location information from your use of our website, Wi-Fi services or Social Networks. 

We may also collect, use and share anonymised data such as statistical or demographic data which is not reasonably likely to reveal your identity (directly or indirectly). We may receive aggregated usage data detailing the percentage of users accessing a specific website or visiting venues where we supply our products. If we combine or connect Anonymised Data with other data so that it can directly or indirectly identify you, the combined data is “personal data” which will be used in accordance with this privacy Policy. 

The processing of Personal Data may be carried out by us in an automated or non-automated manner, by electronic means or by manual means or in any other manner that we consider appropriate. 

2. Purposes for which we process your Personal data

We receive and collect Personal data, as described below, when you enter and user the services on our Website. We use your Personal data for the following purposes: 

  • To communicate with you;
  • To administer our business and perform contracts with you (if any);
  • To maintain and optimize your experience on our Website;
  • To improve our products and services;
  • To protect our business, comply with our contractual or regulatory obligations and prevent or detect crime;
  • To satisfy our legal and regulatory obligations and co-operate with regulators and government bodies; 
  • To defend and exercise our legal rights, including in relation to managing actual and potential claims. 

3. Starting and ending time of processing your Personal data

The personal data processing period begins when you provide personal data to us and lasts until the Personal Data is deleted or destroyed in accordance with the provisions of law and/or regulations and our decisions from time to time. We will take reasonable steps to destroy or de-identify the Personal Data we hold if it is no longer required for the purposes set out above or after the expiration of the specified retention period.

4. How we share your personal data

We may need to share Personal aata with third parties to help us provide services and products to you and to keep our Website running. Third parties may be:

  • Our data storage provider based in Vietnam, which securely stores data collected on our behalf;
  • Service providers when necessary to provide services to us or (to help us) provide services or products requested by you via the Website (including our third party delivery service providers) and/or provide data analysis services, e.g. Google Analytics;
  • In case we sell all or some of the assets or shares of a HEINEKEN group company to which Personal Data was transferred to a third party, your Personal data may be provided to this third party; Law enforcement bodies (regulatory authorities, public bodies and judicial bodies) in order to comply with any legal obligation or court order.

These parties may be located in the European Union or other countries in the European Economic Area (“EEA”) or elsewhere in the world. When Personal Data is stored by us outside the EEA we will ensure an adequate level of protection of the transferred Data. We require service providers to use appropriate measures to protect the confidentiality and security of the Personal Data.

5. Ensure the security of Personal data

We will take appropriate technical, physical and organizational measures to protect the Personal Data collected through the Website from misuse or accidental, unlawful or unauthorized destruction, loss, alteration, disclosure, acquisition or access. We also 

limit access to your Personal Data to those employees, agents, contractors and other third parties on a need-to-know basis to perform the job and these third parties must be responsible for confidentiality.

However, the transmission of information over the internet may not be completely secure and you should be aware that the security of your information depends in part on the security of the computer you use to communicate with us and that the security of your information depends in part on the security of the computer you use to communicate with us. So be careful to protect this information.

Our Website may include links to third party websites, plugins and websites. Clicking on those links or allowing those connections may allow third parties to collect or share data about you. We do not control these third-party websites, plugins or websites and are not responsible for their privacy statements. We encourage you to read the privacy Policys of every website you visit and third-party services/websites you use.

6. Cookies 

A major portion of the data covered by this Privacy Policy is collected through our use of cookies and similar techniques. Cookies are small text files containing small amounts of information that are downloaded and may be stored on your user device, for example your computer or smartphone. Techniques we use that may be similar to cookies are tracking pixels, Java scripts, tags and web beacons. These cookies and similar techniques are sometimes necessary to remember your account settings, language and country, but also allow us to measure and analyze your behavior on our website. If necessary, you will be asked to consent to our use of cookies.  

7. Privacy rights of children

This website is not intended for users under 18 years old. We do not intentionally collect Personal data from individuals under 18 years old.

8. Your options and rights

You have the right to give and withdraw consent to the processing of your Personal data, to access and erase your Personal data, to request restriction of processing of your Personal data, to obtain your Personal data, to file a complaint, denunciations and lawsuits as well as claims for damages, and other rights according to applicable laws on personal data protection.

Please note that if you exercise (some of) your options and rights, you may no longer be able to use all or part of the services on our Website.

9. Undesirable consequences and damage that may occur

In case of a personal data breach, we have taken internal measures to ensure that such incidents are identified and addressed without delay. We take effort to prevent breaches of your personal data, as these can have an effect on your legal rights and interests, such as discrimination; damage to reputation; financial loss; or loss of confidentiality or any other significant economic or social disadvantage. 

10. Update

We will review and update this Privacy Policy from time to time. Any changes to this Privacy Policy will be posted on our Website.

11. Contact

If you wish to exercise any of the rights listed above, and/or report any privacy breaches, or have any questions or comments about this Policy and privacy practices,  you can contact us at hotline 19001845, email contactvn@heineken.com or send us a letter to Floor 18 & 19, Vietcombank Building, No. 5 Me Linh Square, Ben Ward Nghe, District 1, City. Ho Chi Minh. Please note that we may require proof of identity.



The terms and conditions are set out on the basis that you can access and use the contents in this website. When you access this website, you agree to the application of the terms and conditions above. If you do not wish to be bound by the terms and conditions, please exit this webpage. We reserve the right to change or modify these terms and conditions or impose new conditions at any time. Any changes made, addition or elimination will take effect immediately.

In addition to the above terms, if you choose to participate in any features, it is deemed that you agree with the terms and conditions set forth for the user related to those features. We do not accept any public access for subjects under the age of 18. This is the legal drinking age in Vietnam.

We set limits on individuals to access and use the content of this site and do not encourage any forms of modifications without our written consent. The operating license does not include the operation of commercial software and web content (such as data mining, robots, etc.). We do not encourage the application of engineering applications on this site, the editing of software content without our written consent. We also limit the implementation of hyperlinks direct to our home page for improper purpose which are, derogatory or offensive. It is strictly prohibited to use the site in opposition to the Party or the State or by any political reactionary.

Please note that all the content on this site (for example, scripts, graphics, icons, images or audio) is the property of HEINEKEN Vietnam Brewery or the property of the content provider and we are protected by the laws of Vietnam. Visitors may not modify, copy, reproduce, release, download, upload to a third party, distribute, re-transmit or disseminate any inappropriate content from this website without our written consent. The content on www.heineken-vietnam.com.vn includes images, logo identification, product information or third parties and their products. These are our exclusive proprietary or third-party trademarks. Visitors are not allowed to use these in any form which can cause confusion for our customers or third party customers or suppliers. They are protected under our copyright. If you have any issues which need clarification, please feel free to send questions to: contactvn@heineken.com.

Visitors are not able to post on this site, or transfer to any form of web pages pornographic, defamatory, libelous, threatening, or unlawful material or offensive acts which promote the abuse of alcohol, or violate any other law or regulation. HEINEKEN Vietnam Brewery and its partners involved in the construction of this site may monitor or review posted content, discussions, or chat. HEINEKEN Vietnam Brewery and all parties involved in the construction of this site may not be viewed as having responsibility for any legal liability that may arise from such content, including claims, defamation, libel, slander, vulgar, or misrepresentation of the truth.

This website and the software on the site is designed with a specific purpose and we can not give you any assurance or guarantee regarding its quality and performance. We especially do not ensure the website software meets any particular purpose. Software or products on the site are created by HEINEKEN Vietnam Brewery. Any terms which imply any promises or guarantees such as the above are excluded. A website is designed for a certain purpose which means: All data available on this website is to cater informational purposes only. Thus, the information does not constituted advice. HEINEKEN Vietnam Brewery shall not be responsible for any loss or damage which results from your expectations of the information obtained from the site.

We can not guarantee that the website and the associated information is immune from any virues or that using this site will not cause any damage to your computer. It is your responsibility to use appropriate equipment and software to visit our website and secure computer network by blocking access to anything which can cause damage. On this website, the software and data is provided only, HEINEKEN Vietnam Brewery is not responsible under any circumstances for any loss or damage caused by your use of the site: www.heineken-vietnam.com.vn. The web link is provided for the purpose of user convenience and content. The comments, feedback and opinions expressed in linked sites are the responsibility of the website owners, the respective third-party, and / or the author. HEINEKEN Vietnam Brewery and/or associated companies are not responsible for the content of any comments, feedback and opinions in any form of content on third party websites or the securities and data collection practices. Any dispute regarding the terms and conditions are governed by the laws of Vietnam and the dispute will be brought before an authorized court in Ho Chi Minh City to be resolved in accordance within Vietnam laws. This site is owned and operated by HEINEKEN Vietnam Brewery Limited Company ("HEINEKEN Vietnam Brewery"). If you have any questions, comments or complaints, please email to: contactvn@heineken.com

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